The story of Watson's transformation of the disorganized, amorphous Computing-Tabulating-Recording Company into streamlined, world-famous IBM receives a spirited telling by Maney, a USA Today technology columnist. Access to previously unexplored records has provided juicy raw material, including letters and internal memos, to bring America's first celebrity CEO to life in this warts-and-all biography. Watson (1874- 1956) saw the strategic value of corporate culture early and was protective of what he built; Maney argues that the strength of that culture later allowed IBM to survive the potentially devastating effects of Watson's personality flaws. Charismatic, optimistic and generous, Watson was also self-absorbed and psychologically ruthless in getting things done his way. Hard to work for and unable to distinguish between the company and himself, he also behaved like a dictatorial CEO and wreaked havoc with his family. Watson's mania for overreaching peaked when he accepted a decoration from Hitler in 1937 under the deluded impression that Hitler would follow Watson's campaign for world peace through world trade; according to Maney, that episode illustrates how out-of-control Watson's ego had grown. Yet, as Maney makes clear in this timely tale of the man who made information into an industry and discovered the power of corporate culture, Watson wasn't just the best business story at the end of the 1930s; he had become a great American success story that captured the popular imagination.
Review
"...a rich and thorough portrait that goes right back to turn-of-the-century America..." -- Business Voice, March 2003
"...excellent use of transcripts&should be recommended reading for anyone who seriously wants to be a business mogul..." -- Economist, 10 May 2003
"...formidable in its research, vivid, insightful and often hilarious..." -- Management Today, June 2003
"...the author's delightful anecdotes showcase the quirky, human side of what became a major knowledge-based company." -- Harvard Business Review, May 2003
...it's the definitive work to date... -- Focus, July 2003
The Maverick and His Machine: Thomas Watson, Sr. and the Making of IBM
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Labels: Business